Business Resource Network
Providing businesses with education, awareness and resources to promote the successful employment of people with disabilities.

Board Members

Executive Director

Vicki Kirkvliet

Vicki Kerkvliet

Vicki Kerkvliet is the Executive Director of Business Resource Network in Sioux Falls, South Dakota.  Vicki has a B.A. in religion with a minor in psychology from Augustana University.  She has worked in the field of disabilities for 27 years striving for full inclusion of people with disabilities in employment, community living and all aspects of society.  Vicki was born with the disease Osteogenesis Imperfecta (OI) and uses a wheelchair for mobility.  Vicki is a member of South Dakota RehabACTion and serves on the South Dakota Coalition of Citizens with Disabilities Board and the USD Health Sciences Advisory Board.  Vicki is a Peer Visitor for Independent Living Choices and plays flute at church and community events.  She was Ms. Wheelchair South Dakota in 1998.  Vicki also received the Governor’s Award for Outstanding Employee with a Disability in 2000.  


Board Members

Bonnie Duffy

Bonnie Duffy, Owner, Duffy Appraisals - Board Chair

Bonnie owns and operates Duffy Appraisals with her husband. She has been an appraiser since 1995 in addition to many years of experience with multiple boards, including Minnehaha County Planning and Zoning, Interlakes Community Action Partnership, East Dakota Educational Foundation, East Dakota Educational Cooperative, and Brandon Valley School Board.




Nicole Freeseman

Nicole Freesemann, Director of Human Resources, Raven Industries, Inc.- Board Vice Chair

Ms. Freesemann started at Raven in 2008 and served in several human resources roles, including Human Resources Manager and Director, before becoming Vice President of Human Resources in 2019. During her tenure at Raven, Freesemann has led human resources efforts for due diligence and integrations for key acquisitions, developed and executed a new performance management strategy, and implemented staffing strategies and programs to identify talent for all levels within the company.




Pat Herman

Pat Herman, Department Manager/Event Planner, USD Center for Disabilities - Board Secretary/Treasurer

Pat Herman, a native South Dakotan, is a problem solver, advocate, and architect of change who works to assist others in reaching their full potential. Graduating from Augustana College with no plans, an internship sparked an interest leading to a master’s degree in Urban and Regional Planning and a 20-year career in that field. Opening the door to new experiences, she joined the Center of Disabilities in October 2014 where she applies her management, planning, and communications experience to department management. When not at the office, Herman is a champion dog sitter; DIY-er with home improvement projects; board game player; and is passionate about inspiring women through Dress for Success Sioux Falls. She also can be found serving wine during special events at Wilde Prairie Winery.


Dawn Ingalls

Dawn Ingalls, Human Resource Manager, Raven Industries, Inc.

Dawn Ingalls is a Human Resource Professional and has worked in the field for over 30 years.  15 of these years were spent in the banking industry with Citibank and BankFirst, 15 years in healthcare human resources with Avera, and currently HR Manager at Raven Industries, Inc. Dawn is SPHR Certified, has her SHRM-SCP, and is a Certified DiSC Facilitator.  Dawn’s role as an HR Generalist, HR Manager, and Director of Workforce Engagement have given her the opportunity to work in the areas of Employment, Compensation, Benefits, Employee Relations,  Leadership Development, and Employee Engagement.

Dawn has volunteered her time in the past as a Hartford City Council Member, SESHRM Board Member, and CCD teacher.  She has been a Junior Achievement teacher in the West Central School District for the past 11 years, and regularly volunteers to pack meals for Kids Against Hunger. 


Vicki Nelson

Vicki Nelson, District Supervisor, Division of Rehabilitation Services

Vicki Nelson currently serves as District Supervisor for the Division of Rehabilitation Services. She is a Certified Senior Rehabilitation Counselor and served in this capacity for 19 years, until she was appointed District Supervisor in 2014. Vicki received a BA Degree from South Dakota State University and a Master’s Degree in Rehabilitation Counseling from California State University in Sacramento. Vicki has worked in the field of disabilities for over 30 years. She has served on the Mayor’s Disability Awareness Commission and was a past President of the SD RehabACTion. She is currently a member of the National Disability Employment Awareness Month committee, TBI Workgroup, and Consumer Advisory Committee member. 


Heather Springer

Heather Springer, Attorney, Woods Fuller Schultz & Smith P.C.

Heather is an attorney and shareholder at Woods Fuller Schultz & Smith, whose practice focuses on health care and employment matters. Due to her expertise in a wide variety of health law matters, Heather represents hospitals, physicians, physician groups, and ambulatory surgery centers in South Dakota and Minnesota and assists in representing such facilities throughout the country. She also guides many employers, ranging from publicly traded companies to small employers, in all areas of employment law.

Heather received her J.D. from University of Iowa College of Law in 1999 with Highest Distinction, Order of the Coif, and was awarded Honor for graduating first in her class. She was inducted into Best Lawyers of America for Health Care Law (2006) due to recognition as one of South Dakota’s preeminent health care lawyers. She has also been recognized by Chambers USA as a leading attorney in Labor & Employment Law; listed in The Best Lawyers in America since 2014 in Health Care Law; and identified in Great Plains Super Lawyers Rising Star since 2013. Heather was recently recognized by 2017 Best Lawyers® “Women in the Law” for her work in health care law. She is a member of American Health Lawyers Association, Minnesota State Bar Association, and the State Bar of South Dakota.


Kellie Hauglid

Kellie Hauglid, Program Specialist, SD Rehabilitation Center for the Blind (SDRC)

Kellie Hauglid is a Program Specialist for the Vocational Resources program within the SD Rehabilitation Center for the Blind. Kellie began working for the Division of Service to the Blind and Visually Impaired (SBVI) in early 2011 as a Vocational Rehabilitation Counselor. Kellie is a Certified Rehabilitation Counselor (CRC) and a Nationally Certified Counselor (NCC). She serves on the National Disability Employment Awareness Month committee, Deaf-Blind Program Advisory committee, and is a RehabAction member. Kellie received a Bachelor’s Degree from South Dakota State University and a Master’s Degree in Counseling and Human Resource Development, double specialized in Rehabilitation and Mental Health Counseling and Agency/Community Counseling. She also has a Vision Specialist graduate certificate from Mississippi State University.



Joel Sylvester, Chief Marketing Officer, Five Star Call Centers

Joel Sylvester, Chief Marketing Officer, Five Star Call Centers

Joel Sylvester is the Chief Marketing Officer at Five Star Call Centers. Joel has spent the past 25 years building award winning customer service and contact center teams across the United States and internationally. At Five Star Joel works with a variety of industries including healthcare, financial services, retail, hospitality, technology, and others to develop custom world class customer service solutions. Joel and his partners provide employment opportunities for a variety of different skill levels and experience levels in Sioux Falls, SD North Sioux City SD, Fargo, ND, Wichita, KS, and Tulsa, OK.   



Sara Garbe-South Dakota Department of Labor and Regulation  - Sioux Falls Office

Sara Garbe, South Dakota Department of Labor and Regulation

Sara Garbe has been with the South Dakota Department of Labor and Regulation  - Sioux Falls Office since 2008 and is currently the Local Office Manager. She has a B.A. from Augustana University in Psychology and Sociology and a graduate certificate from the University of South Dakota.Sara also serves as a volunteer on the Sioux Empire United Way’s Community Impact Team, the WomenUnite marketing committee, and with Junior Achievement.




Katie Medema

Katie Medema, Self-Employed

Katie Medema is in private practice providing professional mental health and vocational rehabilitation services in Sioux Falls and surrounding communities. Katie works in conjunction with Vocational Rehabilitation, Division of Human Services, State of South Dakota. Katie has a Bachelor's Degree in Sociology from Avila University and a Master's Degree from South Dakota State University in Counseling and Human Resource Development, with specializations in Rehabilitation and Mental Health Counseling.  Katie is a Licensed Professional Counselor (LPC), Certified Rehabilitation Counselor (CRC) and a Certified Employment Support Professional (CESP).  Katie has assisted individuals who have chronic illness or injury with mental health and vocational rehabilitation needs for 15 years, and she also serves as a volunteer for the Alzheimer's Association. 

Lyla Pedersen, Esurance 

Lyla Pedersen has been in human resources with Esurance for 15 years.  Previous to that she has been in other HR roles in Rapid City and Minot ND.  One of her most rewarding things about her job is finding ways to help employees with disabilities succeed.  This included the formulation of the employee resource group of Ebilites that helps not only employees living with disabilities but also employees with family members with disabilities.  Currently she is the Workforce Readiness Coordinator for SESHRM and in the past has been on the Sioux Falls Diversity Conference Committee, Brandon Junior Achievement board and volunteers with Dress for Success..





Advisory Board Members

Greg Johnson

Greg Johnson, Administrator/Manager, South Dakota Department of Labor and Regulation

Greg is originally from Omaha Nebraska where he attended the University of Nebraska at Omaha. Greg worked for Target Stores for 31 years in Nebraska, Iowa and South Dakota. He served many years as a store manager as well as a district trainer for Target, recruiting for store positions in Nebraska, Iowa, Minnesota and South Dakota University campuses.

Greg was offered the opportunity to join the South Dakota Department of Labor and Regulation in 2003 and has enjoyed the State DLR focus on Workforce Readiness and Development. As part of his effort to assist the business community with workforce issues, he has achieved the SHRM certification of Senior Professional Human Resource Manager (SPHR). Greg has served on the State of South Dakota SHRM Council Board, the Sioux Empire SHRM Board of Directors, City of Sioux Falls Diversity Committee, Volunteers of America board of directors, Target National Bank Board of Directors, Sioux Area Metro Transit Advisory Committee and on going volunteering in various capacities with the Sioux Empire United Way since 1993.


Julie Benz

Julie Benz, Assistant Vice President of Ortho/Neuro/Rehab, Avera McKennan

Julie Benz has over 29 years of experience in healthcare, working as a physical therapist and in leadership in rehabilitation at Avera McKennan. Julie is the business liaison for Avera McKennan on the Project SEARCH Transition Program. She currently serves on the Board of Directors at the YWCA in Sioux Falls Julie received a BS Degree from the University of South Dakota, Certificate of Physical Therapy from the University of Iowa and a Master’s Degree in Administrative Studies from the University of South Dakota.



Jennifer Erickson

Jennifer Erickson, Co-Owner, Camille’s Sidewalk Café

Jennifer Erickson worked for Marathon Oil for 12 years as a process engineer and natural gas marketer after obtaining her Chemical Engineering degree at Tulsa University. She also obtained her MBA at Houston Baptist University. Her desire to leave the big city of Houston led her to seek employment closer to her family ties in the Midwest. She was National Marketer for Mid-American Energy in Sioux City, IA for 2 years. She left Mid-American Energy in 1996 to join a start-up company located in Sioux Falls, PAM Natural Gas. She joined PAM when the company had 1 customer and was asked to buy into the partnership after 1 year. The company grew to 175 customers with revenues of $13 million dollars after 3 years. The company was sold in 1998. Jennifer then became a trend trader of securities and taught herself option strategies and market technical and fundamental analysis techniques. She has also done extensive traveling with trips to Germany, England, France, Kenya, Greece, China, Ecuador, Galapagos Islands, and Peru. She is interested in becoming more involved with the community, obtaining satisfaction from her job responsibilities and creating a profitable business. These interests led her open Camille’s Sidewalk Café in 2003 along with co-owner Beth Behal.


Terry Rist

Terry Rist, Senior Commercial Credit Analyst, Great Western Bank

Terry Rist obtained his Bachelor of Arts Degree in Business Administration from Augustana College and began a career in banking in 1993 with Norwest Bank. He is currently employed at Great Western Bank in Sioux Falls as a Senior Commercial Credit Analyst. Terry became paralyzed in 1983 as a result of a diving accident and has used a wheelchair for mobility since.



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